Short forms and shop talk from this page, in plain words. Anywhere on the page, tap a
highlighted word to see what it means in a bubble.
- Active Directory
- The list at work that says who can log in and what each person is allowed to open.
- API
- A doorway one computer program uses to ask another program for something and get an answer back.
- B2B web portal
- A website for other businesses, not shoppers. They log in to see prices and place orders.
- Backorder
- An order that has to wait because the item is out of stock. It ships when new stock comes in.
- Barcode scanner
- A handheld reader that beeps when it reads the striped label on a box, so nobody has to type the item number.
- Bin
- One small spot on a shelf with its own address, like A-04-02. It’s how a warehouse knows where each thing lives.
- CAD
- Computer-aided design: drawing things, like the parts of a house, on a computer instead of on paper.
- Census data
- In benefits work, a list of a company’s workers: names, birthdays, pay and so on.
- Cleanse (data)
- Fix the typos, copies and blanks in data so people can trust it.
- Cloudflare
- A company with computers all over the world that show websites fast. This site lives there for free.
- CRM
- Customer relationship management: a program that remembers every customer, what they bought, and when someone last called them.
- Crystal Reports
- A program that turns rows of data into neat reports you can print or email.
- Cycle count
- Counting a few bins every day, instead of shutting down to count the whole warehouse once a year.
- Days of supply
- How many days your stock will last if sales keep the same pace.
- Distributor
- A company that buys lots of goods from the people who make them, then sells them to stores and other businesses.
- Downtime
- Time a machine was supposed to be running, but wasn’t.
- EOQ
- Economic order quantity: the order size that keeps the cost of ordering plus the cost of storing as low as it can be.
- ERP
- Enterprise resource planning: the main computer system a company runs on. It keeps orders, stock, jobs, shipping and money in one place. JobBOSS and Sage are both ERPs.
- Fill rate
- Out of everything customers ordered, how much you actually sent them.
- HR
- Human resources: the team that hires people and takes care of pay and benefits.
- Inventory accuracy
- How often the computer’s count matches what’s really on the shelf.
- Inventory turns
- How many times a year you sell all your stock and buy it again.
- IT
- Information technology: computers, networks and software, and the people who keep them working.
- JobBOSS
- An ERP made for factories and job shops. It follows each job from the order to the shipping dock.
- Knowledge Sync
- A program that watches business data and emails reports on a schedule, all by itself.
- KPI
- Key performance indicator: one number that tells you how something is going, like a grade on a report card.
- Lead time
- How long you wait between ordering something and having it on your shelf.
- Linux
- A free operating system, like Windows, that runs most of the world’s servers.
- LLM
- Large language model: the kind of AI that reads and writes words, like ChatGPT or Claude.
- LTL
- Less than truckload: a shipment too big for a parcel service but too small to fill a truck, so it shares one with other shipments.
- Modular construction
- Building parts of a house in a factory, then trucking them to the lot to put together.
- NAS
- Network-attached storage: a box of hard drives on the office network that keeps shared files and backups.
- OEE
- Overall equipment effectiveness: how much of a machine’s planned time made good parts at full speed.
- Perfect order
- An order with nothing wrong: on time, complete, not damaged, and billed right.
- Pivot table
- An Excel tool that adds up thousands of rows in seconds, like total sales for each month.
- Power BI
- Microsoft’s tool for making charts and dashboards from data.
- Proxmox
- Free software that lets one computer act like several smaller computers.
- Purchasing team
- The people who decide what to buy, how much, and when, so the shelves never run empty.
- Reconcile
- Compare two lists that should match, like the shelf count and the computer, then fix the reason they don’t.
- Reorder point
- The stock level that tells you: time to order more.
- Safety stock
- A few extra on the shelf, just in case sales jump or a truck is late.
- Sage
- Business software that keeps track of stock, orders, customers and money.
- Scrap
- Things you made that can’t be sold or fixed, so they get thrown out.
- SQL
- Structured query language: the words you use to ask a database a question, like “show me every late order.” SQL Server is Microsoft’s database.
- Starlink
- Internet that comes from satellites. At the plant it was the backup if the regular line went down.
- Tailscale
- A tool that builds a private, locked network (a VPN) between your own devices.
- Takt time
- The beat of a factory line: how often one finished thing has to come off the end to keep up with orders.
- Ticketing system
- A to-do list for help requests. Each problem gets a number, so nothing gets forgotten.
- Ubiquiti and Cisco
- Brands of network gear: the boxes that connect a building’s computers to each other and to the internet.
- UPS WorldShip and FedEx Ship Manager
- Shipping programs that print box labels and send out tracking numbers.
- VBA
- Visual Basic for Applications: a small programming language inside Excel and Access that makes them do boring jobs by themselves.
- VLOOKUP and XLOOKUP
- Excel tools that find something in one list and bring back the match, like looking up a price by part number.
- VPN
- Virtual private network: a private, locked tunnel over the internet, so only your own devices can get in.
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